Introduction

Fraganta Fragrances Pvt. Ltd. (“Fraganta”) operates www.fraganta.com and associated platforms. This Privacy Policy outlines how we collect, use, and safeguard your personal data in accordance with Indian law, including the Information Technology Act, 2000.

By using our Website, you consent to the collection and use of your data as described in this Policy.

Who We Are

Fraganta markets and distributes fragrance products through its e-commerce website, mobile applications, and offline channels.

Roles We Play

We act as a Data Controller when collecting and processing your personal data.

We act as a Data Processor when handling data on behalf of another Data Controller.

Personal Information Collected

We collect information to create accounts, process payments, deliver products, provide customer support, and enhance your shopping experience.

Information may include identity details, contact details, transaction information, device information, and usage data.

Categories of Personal Data

Demographic & Identity Data: Name, email, phone, shipping address, date of birth.

Transaction Data: Payment method, transaction amount, card type (CVV not stored).

Technical & Usage Data: IP address, device type, browser data, cookies, browsing behavior.

Purpose of Data Collection

We collect your data to process orders, improve website functionality, provide personalized recommendations, communicate updates, and display relevant advertisements.

Disclosure of Personal Data

We may share data with trusted third-party service providers such as payment gateways, analytics platforms, logistics partners, and login providers.

Examples include Razorpay, PayU, Firebase, Clevertap, Google, Facebook, and others.

Security of Your Data

We implement technical, administrative, and physical safeguards to protect your personal data. However, no method of transmission over the internet is 100% secure.

Retention & Disposal

Your personal data is retained only as long as necessary for legal, regulatory, or business purposes. Data no longer required is securely deleted or anonymized.

Children’s Privacy

Our Website is intended for adults. We do not knowingly collect personal data from minors.

Your Rights

You have the right to access, update, or correct your personal information. For assistance, contact us at fragantaofficial@gmail.com.

Contact & Grievance Officer

Email: fragantaofficial@gmail.com

In accordance with the Information Technology Act, 2000, our Grievance Officer can be contacted at the above email.