Yes. Fraganta is committed to offering only 100% authentic fragrance products. We source our perfumes from ethical and legitimate suppliers and maintain strict quality standards to ensure every product meets our authenticity promise.

Orders are typically processed within 1–2 business days after confirmation. During high-demand periods, processing may take slightly longer, but we ensure every package is prepared carefully for safe delivery.

Estimated delivery timelines are:

• Metro Cities: 2–5 business days
  
• Other Locations: 5–8 business days
  

Delivery times may vary depending on location, courier operations, and external conditions.

Once your order is shipped, you will receive a tracking link via email and SMS. You can track the delivery status directly through the courier partner or through your Fraganta account.

Yes. Fraganta offers free shipping on orders above ₹1500 within India. For orders below ₹1500, a standard shipping fee of ₹100 will apply.

Currently, orders are not eligible for returns, exchanges, or refunds once the purchase has been completed. Please review product details carefully before placing your order.

If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery with photos of the product so we can assist you promptly.

Fraganta supports multiple payment options including:

• Credit Cards
  
• Debit Cards
  
• Internet Banking
  
• E-Wallets
  
• E-Gift Cards
  

All transactions are processed through secure payment gateways.

At the moment, Fraganta ships only within India. We are working toward expanding our shipping services internationally in the future.

If you need assistance, you can contact us through:

📞 Phone: +91 9920241094

📧 Email: contactus@fraganta.in

Our support team will respond and assist you as soon as possible.