Terms and Conditions

Date of Last Update: 17 July 2025

USE OF THE PLATFORM
Welcome to www.fraganta.com ("Website"). The website www.fraganta.com is owned and operated by Fraganta Fragrances Pvt. Ltd. ("Fraganta"), a company registered in India with its corporate office located in Mumbai, India. Your use of this Website explicitly signifies your consent to be governed exclusively by the laws of the Republic of India. Fraganta Fragrances Pvt. Ltd., including the Website and any retail presence, will collectively be referred to as the "Platform".

These Terms of Service ("Terms"), together with our Privacy Policy, Authenticity Promise, Cookie Policy, Shipping and Cancellation Policy, Refund and Return Policy, and any other relevant policies (collectively, the "Policies"), constitute the entire agreement governing your use of the Website. These Terms apply irrespective of whether you access the Website through a computer, mobile phone device, or other electronic means.

The Website is intended solely for your personal and informational use. You are strictly prohibited from using the Website or services offered by Fraganta—whether online or offline—to procure products for resale, wholesale, distribution, or commercial purposes of any kind. By accessing or using the Website, you acknowledge, without limitation or qualification, your acceptance of these Terms and the associated Policies, whether or not you choose to read them.

ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE INDICATES YOUR UNCONDITIONAL AGREEMENT TO ALL TERMS AND CONDITIONS IN THIS AGREEMENT. PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.

If you disagree with any part of these Terms or associated Policies, please discontinue using the Website immediately. You are responsible for ensuring that your access to this Website and the materials available on or through it are lawful in the jurisdiction through which you access or view them.

Fraganta reserves the right to unilaterally amend these Terms and Policies at any time, at its sole discretion, without prior notice. Any amendments will be effective immediately upon posting to the Website, along with an updated "Date of Last Update" as specified above. Your continued use of the Website following the posting of updated Terms or Policies signifies your acceptance of these modifications, irrespective of whether or not you have reviewed them. We encourage you to regularly review these Terms and Policies, including their respective dates, to fully understand your obligations while using this Website.

PRIVACY PRACTICES
Fraganta values your privacy and has implemented a detailed Privacy Policy to protect your personal information. The Privacy Policy, in conjunction with these Terms, governs your use and visitation of the Website. Your continued usage of the Website implies that you have read, understood, and consent to the terms outlined within the Privacy Policy. You consent explicitly to Fraganta's use of your personal information in accordance with the purposes and practices defined within the Privacy Policy, subject to periodic amendments made at Fraganta's sole discretion.

YOUR ACCOUNT

This Website is intended exclusively for use by adults. We assume that any minor accessing the Website does so only under the supervision and guidance of their parents or legal guardians. Fraganta Fragrances Pvt. Ltd. ("Fraganta") shall bear no liability whatsoever regarding the use of the Website by minors. Fraganta does not knowingly collect information from minors.

You are solely responsible for maintaining the confidentiality of your account information and password, as well as for restricting access to your devices. You hereby accept responsibility for all activities that occur under your account or password. You affirm that all information provided by you does not infringe upon any third-party rights and is neither confidential nor proprietary in nature.

If you access, browse, or use the Website on behalf of another individual, you represent that you have authority to bind that individual to these Terms and Conditions. Should that individual refuse to be bound, you accept responsibility for any liabilities resulting from unauthorized or wrongful usage of the Website.

If you suspect or become aware of any unauthorized access or security breach involving your account, please contact Fraganta immediately via the 'Contact Information' provided below. Fraganta reserves the right to require you to change your password or to temporarily or permanently block or suspend your account if a breach or suspected breach occurs, without any liability on the part of Fraganta.

Fraganta reserves the sole discretion and right to refuse service, terminate accounts, or restrict access without prior notice if these Terms and Conditions are violated, or if Fraganta determines such actions to be in its best interest. You are solely responsible for all content uploaded, posted, emailed, or otherwise transmitted via the Website. All personal information provided to us will be maintained in accordance with our Privacy Policy.

PRODUCT & SERVICES INFORMATION

Fraganta makes every effort to provide accurate and detailed product descriptions on the Website. However, Fraganta does not warrant that product descriptions, images, colors, information, or other content displayed on the Website are completely accurate, complete, current, reliable, or error-free. Product images on the Website are indicative and may vary slightly from the actual product due to differences in displays and photographic limitations.

Fraganta reserves the right to correct or update information, inaccuracies, errors, or omissions at any time—including after an order has been placed—without prior notice. Such inaccuracies or omissions may pertain to pricing, product availability, or services offered.

PRODUCT USE & SERVICES
All products and samples available through the Fraganta website ("Website") are intended solely for your personal and non-commercial use. You agree explicitly not to sell, resell, or distribute any Fraganta products or samples acquired from this Website.

In the unlikely event that a Fraganta product causes adverse reactions or does not suit your preferences, please note that Fraganta Fragrances Pvt. Ltd. ("Fraganta") shall not be held responsible for any side effects or reactions. Liability for any such effects rests solely with the respective manufacturer or supplier. We strongly recommend reviewing individual product details and usage instructions provided on the Website and consulting an expert if you have sensitive skin or are unsure about product suitability. Your continued use of this Website explicitly confirms your understanding that Fraganta bears no responsibility or liability for any harm or adverse reactions arising from product use.

RECOMMENDATION OF PRODUCTS & SERVICES
Any recommendations provided through the Website during your visit are strictly for informational purposes and your convenience only. Such recommendations should not be viewed as endorsements or guarantees by Fraganta or its associates regarding the efficacy or suitability of the products or services.

PRICING INFORMATION
Fraganta makes every effort to present accurate pricing and product details on the Website. Nevertheless, pricing or informational errors may occasionally occur.

The price of a product cannot be confirmed until an order is placed. Should a product or service be listed with an incorrect price or inaccurate information due to technical errors or oversights, Fraganta reserves the right to refuse or cancel orders placed for that product or service, unless it has already been delivered to you. In cases of incorrect pricing, Fraganta may either reach out to you via the email address provided during order placement for instructions or cancel the order entirely, providing prompt notification of such cancellation.

Payment for accepted orders will be processed via your selected payment method (credit/debit card, net banking, or other supported methods), and you will receive a confirmation email once payment processing is complete. Payments might be processed prior to dispatch of your ordered product. In cases where Fraganta must cancel an order after payment has already been processed, the charged amount will be fully refunded to the original payment method.

PRODUCT PRICES AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF FRAGANTA. Fraganta reserves the right to modify or discontinue any product or service at any time. In situations where Fraganta cannot deliver an ordered product within the expected timeframe or at all, you will be promptly notified via email, and your order will be automatically canceled due to product unavailability or delivery complications. Fraganta shall bear no liability for any losses or damages resulting from order cancellations or delayed delivery.

CANCELLATIONS, REFUNDS AND RETURNS
Please refer to our detailed Cancellation, Refund, and Return Policy available on our website.

MODE OF PAYMENT
Payments for Fraganta products may be made using:

• Credit cards

• Debit cards

• Internet banking

• E-wallets

• E-gift cards

Payments via credit card, debit card, and internet banking are recommended for faster processing. Cash on Delivery (COD) is not available for orders outside India.

SHIPPING AND DELIVERY
Please refer to the Shipping and Delivery Policy available on our website, updated periodically.

CHAT FUNCTIONALITY
Fraganta provides chat functionality to assist you with your queries related to our website and services, subject to the following terms:

• Fraganta may suspend or terminate chat services at any time without prior notice.

• Fraganta is not responsible for delays or failures in responding to chat queries.

• Communications via chat may be stored for future reference; users will not have the right to access these records.

• Users shall not communicate objectionable or unlawful content, including threats, abuse, defamatory, obscene, or inappropriate material. Fraganta reserves the right to take appropriate legal action against users violating this term.

• Chat shall not be used for selling products, proposing business opportunities, or any form of solicitation.

• By proceeding with chat functionality, you agree to these conditions.

USER CONTENT
Any information, images, communications, texts, data, graphics, videos, or other materials you transmit, upload, or otherwise make available ("User Content") are solely your responsibility. Fraganta assumes no liability for User Content.

You agree not to upload, transmit, or share User Content that:

• Belongs to someone else without their permission

• Is harmful, harassing, defamatory, obscene, hateful, or unlawful in nature

• Harms or threatens minors

• Infringes upon intellectual property rights

• Violates applicable laws

• Misleads or deceives recipients about its origin

• Impersonates others

• Contains viruses or harmful computer code

• Threatens national security, public order, or incites criminal activities

Fraganta does not endorse or control User Content and assumes no liability for its accuracy, integrity, or quality. You acknowledge that using the website may expose you to offensive or objectionable User Content. Fraganta is not liable for any errors or damage resulting from such User Content.

Fraganta reserves the right (but has no obligation) to refuse, remove, condense, or edit User Content that violates these terms or is objectionable. Fraganta also reserves the right to terminate accounts without prior notice if users violate these terms.

To request deletion of User Content, please contact support@fraganta.com, providing your full name, username (if applicable), email address, reasons for deletion, and the date(s) of postings. Processing deletion requests may take up to 30 business days (excluding weekends and public holidays).

INTELLECTUAL PROPERTY RIGHTS

The “FRAGANTA” name, logo, and all related product names, brand marks, designs, logos, and slogans (collectively, the "Marks") are trademarks or registered trademarks of Fraganta Fragrances Pvt. Ltd. ("Fraganta"). All other Marks appearing on the Website are the property of their respective owners. Accessing this Website does not grant you any right or license to use any Marks displayed on the Website, whether registered or unregistered, in any manner. Fraganta and its affiliates shall not be liable for any unauthorized or unlawful use of the Marks by third parties.

Fraganta and its licensors exclusively reserve all intellectual property rights to all content, including but not limited to text, images, software, designs, graphics, audio clips, video clips, music, downloads, programs, and the general appearance (“look and feel”) of the Website. The compilation of all content on this Website is the exclusive property of Fraganta and is protected by applicable copyright, trademark, and intellectual property laws of India and international treaties.

All content provided on the Website (collectively, "Content") is intended solely for your personal, non-commercial use. You may download or copy the Content displayed on the Website exclusively for personal, non-commercial purposes. Fraganta grants you a limited, revocable, non-transferable, non-exclusive license to create a hyperlink solely to the homepage of the Website for your personal, non-commercial use only. Any other use, including reproduction, duplication, copying, republishing, uploading, posting, transmitting, distributing, modification, or public display or performance of the Content on the Website, is strictly prohibited without Fraganta's prior written permission. No right, title, or interest in any downloaded materials is transferred to you as a result of such downloading or copying.

LIMITED LICENSE

Fraganta grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Website strictly for personal, non-commercial purposes. All rights not explicitly granted to you by these Terms and Conditions remain reserved by Fraganta and its affiliates.

Fraganta reserves the right to terminate your license to use the Website or block your access to the Website at any time, without notice, at its sole discretion.

REPRESENTATIONS AND WARRANTIES

This Website and its Content are provided to you "AS IS". Fraganta makes no representations or warranties, express or implied, regarding the accuracy, correctness, reliability, completeness, or suitability of any Content available on the Website. Fraganta shall not be liable for any loss or damage incurred by you as a result of relying on any Content provided on the Website.

Your access to and use of the Website may occasionally be interrupted due to factors beyond our reasonable control, such as maintenance, technical difficulties, or disruptions of internet service. Fraganta shall not be responsible for any loss or damage arising from such interruptions or inability to access or use the Website.

Fraganta reserves the right to modify, suspend, discontinue, or remove any aspect of the Website, including content, availability, and features, at any time without notice. Fraganta shall not be liable for any losses resulting from changes to or discontinuation of the Website.

Any general information, advice, recommendations, or communications provided by Fraganta through the Website, email, chat, or social media platforms ("Information") is intended solely for informational purposes and does not constitute personal, medical, or expert advice. Fraganta does not guarantee the accuracy, completeness, or suitability of such Information. Users should consult appropriate professionals for specific advice. Reliance on any Information provided by Fraganta or its representatives is strictly at your own risk. Under no circumstances shall Fraganta or its affiliates, employees, or representatives be liable for any consequences arising from such reliance.

Fraganta may engage industry experts ("Experts") to offer advice and opinions through the Website or associated communication channels. These Expert opinions reflect personal views and do not constitute professional medical or specialized advice. Fraganta assumes no responsibility for the accuracy, completeness, or appropriateness of Expert opinions. Reliance on Expert opinions is at your own risk. Fraganta, its affiliates, employees, and representatives shall not be liable for any consequences arising from reliance on such Expert opinions.

Users must not assume general information posted on the Website applies specifically to them without consulting appropriate professionals.

DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY

THE FRAGANTA WEBSITE ("WEBSITE") IS PROVIDED TO YOU "AS IS." FRAGANTA FRAGRANCES PVT. LTD. ("FRAGANTA") MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE WEBSITE, ITS CONTENT, PRODUCTS, OR SERVICES OFFERED THROUGH THE WEBSITE. THIS INCLUDES, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, EXCEPT TO THE EXTENT SUCH WARRANTIES CANNOT BE LEGALLY EXCLUDED.

YOU EXPRESSLY AGREE THAT TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FRAGANTA, ITS SUBSIDIARIES, AFFILIATES, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES ARISING FROM OR IN CONNECTION WITH (A) BUSINESS INTERRUPTIONS; (B) DELAYS OR INTERRUPTIONS IN ACCESS TO THE WEBSITE; (C) LOSS, THEFT, CORRUPTION, DESTRUCTION, OR MISDELIVERY OF DATA; (D) LOSSES OR DAMAGES RESULTING FROM YOUR DEALINGS WITH OR USE OF THIRD-PARTY LINKS ON THE WEBSITE; (E) VIRUSES, SYSTEM FAILURES, OR TECHNICAL MALFUNCTIONS OCCURRING IN CONNECTION WITH YOUR USE OF THE WEBSITE OR THIRD-PARTY WEBSITES; (F) ANY INACCURACIES, ERRORS, OR OMISSIONS IN THE CONTENT PROVIDED ON THE WEBSITE; OR (G) EVENTS BEYOND FRAGANTA'S REASONABLE CONTROL. FRAGANTA MAKES NO GUARANTEES THAT ERRORS OR DEFECTS ON THE WEBSITE WILL BE CORRECTED.

TO THE MAXIMUM EXTENT ALLOWED BY LAW, FRAGANTA AND ITS SUBSIDIARIES, AFFILIATES, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS) ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL FRAGANTA'S MAXIMUM AGGREGATE LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT OR SERVICE THAT GAVE RISE TO THE CLAIM.

ANY CLAIM OR ACTION ARISING FROM YOUR USE OF THE WEBSITE OR THESE TERMS MUST BE INITIATED WITHIN ONE (1) YEAR AFTER THE EVENT GIVING RISE TO THE CLAIM OCCURRED. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE WEBSITE OR ANY CONTENT IS TO DISCONTINUE YOUR USE OF THE WEBSITE. THIS DISCLAIMER IS AN ESSENTIAL PART OF THESE TERMS OF SERVICE.

LINKS AND THIRD-PARTY SITES

References or hyperlinks to third-party websites, products, services, or entities provided on the Fraganta Website are solely for your convenience and do not constitute any form of endorsement, sponsorship, recommendation, or affiliation by Fraganta.

Fraganta is not responsible or liable for the content, accuracy, reliability, or availability of any third-party websites linked from our Website. If you choose to access such third-party websites, you do so entirely at your own risk. We recommend reviewing the terms, conditions, and privacy policies of any third-party websites you visit through links provided on the Fraganta Website.

TERMINATION

These Terms of Service remain effective unless and until terminated by either you or Fraganta.

You may terminate your agreement with these Terms at any time by ceasing use of the Website and all associated materials. Fraganta reserves the right, at its sole discretion, to terminate these Terms at any time, with or without notice, thereby restricting your access to the Website.

Upon termination, you must promptly delete or destroy all materials obtained from the Website, including all copies, irrespective of whether such materials were obtained under these Terms. Termination will not affect your obligations related to payment for products already ordered or any other liability that may have arisen under these Terms before termination.

INDEMNITY

You agree to defend, indemnify, and hold harmless Fraganta Fragrances Pvt. Ltd. ("Fraganta"), its employees, directors, affiliates, partners, officers, agents, licensors, subsidiaries, and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney’s fees) arising from or related to your actions or omissions, including but not limited to breach of these Terms and Conditions, violation of applicable laws and regulations, infringement of intellectual property rights, claims of defamation, violation of privacy or publicity rights, or any harm caused by your use of the website. This clause shall survive the termination of these Terms and Conditions.

GOVERNING LAW AND JURISDICTION

These Terms and Conditions and any disputes arising out of or related to the use of the Fraganta website shall be governed exclusively by the laws of India. The courts in Mumbai, India, shall have exclusive jurisdiction to resolve any disputes arising out of or in connection with your use of this website.

Fraganta reserves the right to seek injunctive relief or any provisional or interim measures from any court of competent jurisdiction to protect its intellectual property rights, confidential information, or maintain the status quo.

WEBSITE SECURITY

You are prohibited from violating or attempting to violate the security of the Fraganta website, including but not limited to:

• Accessing data not intended for you or logging into an account or server without authorization.

• Attempting to probe, scan, or test system vulnerabilities or breach security or authentication measures.

• Interfering with service to any user, host, or network through actions such as submitting viruses, overloading, flooding, spamming, or crashing.

• Sending unsolicited emails or advertisements promoting products or services.

• Forging headers or manipulating identifiers in emails or postings.

Violations may result in civil or criminal liability. Fraganta reserves the right to investigate any suspected violations and cooperate with law enforcement authorities in prosecuting offenders. You agree not to use any software, tools, or mechanisms to interfere with the proper working of this website or to attempt unauthorized navigation, search, or reverse engineering.

ENTIRE AGREEMENT

If any part of these Terms and Conditions is found to be invalid or unenforceable under applicable law, that provision will be deemed replaced by a valid, enforceable provision that closely matches the original intent. The remaining provisions shall remain fully effective. These Terms constitute the entire agreement between you and Fraganta concerning your use of the website, superseding all previous agreements, communications, and proposals.

Fraganta's failure to enforce any provision does not constitute a waiver of the right to enforce that provision in the future.

GENERAL

You acknowledge and agree that these Terms constitute the complete and exclusive agreement concerning your use of the Fraganta website. Fraganta reserves the right, at its sole discretion, to modify these Terms at any time by posting the revised version on the website. Continued use of the website constitutes your acceptance of any changes. Fraganta may terminate any rights granted herein without prior notice, requiring immediate compliance with termination notices.

These Terms do not create any partnership, agency, joint venture, affiliation, or other form of joint enterprise between you and Fraganta. Fraganta’s failure to insist upon strict compliance with any provision shall not affect its right to require compliance at any later time. Headings in these Terms are for convenience only and shall not influence interpretation.

These Terms and any rights or licenses granted hereunder may not be transferred or assigned by you but may be assigned by Fraganta without restriction.

If you have questions regarding these Terms and Conditions, please contact us at support@fraganta.com.