Privacy Policy

Fraganta Fragrances Pvt. Ltd. (“Fraganta”), established in India, operates a premium fragrance brand offering products through its website www.fraganta.com (“Website”) and associated mobile applications (“Platform”).

Our Privacy Policy (“Policy”) is designed to transparently outline our privacy practices and explain how we handle your personal information in an easy-to-navigate format.

This Policy describes how we collect, use, and protect information provided by users of the Website. For this Policy and Website usage, “website” includes all services operated by us or on our behalf across various platforms, including mobile and other digital environments.

We adhere to applicable laws including, but not limited to, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“Applicable Law”). The laws of India govern this Policy.

By accessing our Website, you (“User”) consent to the collection, storage, and use of your personal data as outlined in this Policy.

In this Policy, “we”, “us”, and “our” refer to Fraganta, while “you” and “your” refer to the Website users.

WHO WE ARE

Fraganta engages in the business of marketing, selling, and distributing fragrance products through its e-commerce Website, mobile applications, and offline channels including retail outlets and events.

ROLES WE PLAY

We act as a Data Controller when collecting and processing your Personal Data.

We act as a Data Processor when handling Personal Data on behalf of another Data Controller.

OUR COMMITMENT

Fraganta is committed to complying fully with Applicable Law, ensuring secure and ethical data handling practices.

PERSONAL INFORMATION COLLECTED BY FRAGANTA

We collect information from you to create your account, authenticate your identity, process transactions, handle payments, communicate promotions or updates, and enhance your user experience on our Website.

INFORMATION YOU PROVIDE US:

We collect and store information provided by you during account creation, purchase transactions, customer inquiries, or other interactions. You have the option to withhold certain information, although this may limit your access to certain Website features. The information collected facilitates account management, transaction processing, and customer communications.

INFORMATION WE COLLECT AUTOMATICALLY:

We automatically collect certain types of information when you interact with our Website, such as device details, IP addresses, location data, and browsing patterns. Like many websites, we utilize cookies to enhance your browsing experience. Please refer to our Cookie Policy for detailed information.

INFORMATION FROM OTHER SOURCES:

We may receive updated personal details, such as delivery addresses from our logistics partners, to facilitate accurate and efficient deliveries.

CATEGORIES OF PERSONAL DATA

We collect and process the following Personal Data:

• Demographic and Identity Data: Includes name, email address, phone number, shipping address, country, and date of birth.

• Transaction Data: Includes payment method, transaction amount, bank name, and card type. We do not store CVV numbers or banking security questions.

• Technical and Usage Data: Includes IP address, device type, location data, network provider, browsing patterns, and communication metadata.

CONSENT

By using our Website or providing personal information, you explicitly consent to the collection, use, and sharing of your data as outlined in this Policy.

PURPOSE OF COLLECTING PERSONAL DATA

Your Personal Data is collected to:

• Facilitate Product Purchase and Delivery: Handle orders, process payments, deliver products, and communicate order details and promotions.

• Enhance Website Functionality: Analyze performance, troubleshoot issues, and continually improve your user experience.

• Provide Personalized Recommendations: Suggest products and offers tailored to your preferences and past interactions.

• Customer Communication: Respond to inquiries and communicate relevant information through various channels, including email, phone, and chat.

• Advertising: Display personalized, interest-based advertisements and offers tailored to your browsing behavior and preferences.

LAWFUL BASES FOR PROCESSING YOUR PERSONAL DATA

Fraganta processes your personal data in compliance with applicable laws and regulations, relying on one or more of the following legal grounds:

• Your explicit consent for specific data processing purposes.

• Processing required to fulfill contractual obligations or take necessary steps to enter into a contract with you.

• Processing necessary to comply with legal obligations.

• Processing necessary for pursuing our legitimate interests, including providing and enhancing our products and services.

If our processing relies on your consent, you may withdraw your consent at any time by contacting us. Upon receiving your withdrawal request, we will communicate the consequences and, subject to your confirmation, proceed with the withdrawal.

DISCLOSURE OF PERSONAL DATA

Fraganta's website utilizes third-party Software Development Kits (SDKs) that may collect Personally Identifiable Information (PII). These third parties use this information to deliver and improve services or advertisements on our behalf. Each third-party provider maintains separate and independent privacy policies.

FRAGANTA USES THE FOLLOWING TYPES OF SDKS:

LINKS TO THIRD-PARTY SERVICE PROVIDERS’ PRIVACY POLICIES:

• Firebase Crashlytics

• Facebook

• Google

• Appsflyer

• Razorpay

• PayU

• Clevertap

By using any services provided by third-party service providers on our website, you explicitly confirm that you have independently read and agreed to their privacy policies. Fraganta disclaims any liability arising from your interactions with these third-party services.

SECURITY OF YOUR PERSONAL DATA

The security, integrity, and confidentiality of your personal information are extremely important to Fraganta. We employ technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. Although we regularly review and enhance our security practices with evolving technologies and methods, no security measure can guarantee absolute protection.

Fraganta may be required by law to disclose personal data to governmental authorities and agencies for verification, investigation, or prevention of fraud and cyber incidents, prosecution, and enforcement of the law. Your use of our website constitutes explicit consent for us to disclose your information if mandated under applicable law.

REASONS FOR DISCLOSING YOUR PERSONAL DATA

We may disclose your personal data for the following lawful reasons:

• To provide products or services requested by you.

• To process payments initiated by you.

• To comply with legal obligations, such as fraud prevention.

• For regulatory reporting, litigation, or legal defense.

• To pursue legitimate business interests, including marketing and improving our services.

• To send promotional communications about our products and services, subject to your consent.

• To enhance your online experience with our platform.

RECIPIENTS OF YOUR PERSONAL DATA

We may share your personal data with:

• Our group companies, subcontractors, agents, and service providers who support our business operations.

• Law enforcement, governmental authorities, courts, regulatory bodies, auditors, dispute resolution entities, and investigating agencies as required by law.

• Overseas regulators where legally mandated.

• Other entities specifically authorized by you.

RETENTION AND DISPOSAL OF PERSONAL DATA

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy and to comply with applicable legal and regulatory requirements. We take reasonable measures to delete or anonymize personal data no longer required for these purposes.

CHILDREN’S PRIVACY

Fraganta's website and services are intended exclusively for adult use. Minors should not make purchases, register, or submit personal data. If a minor accesses our website, it must be under parental or guardian supervision. Fraganta does not knowingly collect data from minors and bears no liability for unauthorized minor use.

YOUR RIGHTS

As our customer, you have certain rights regarding your personal data, including accessing and correcting your information. If you have unresolved concerns or questions about your data, please contact us at support@fraganta.com.

CHANGES TO THIS PRIVACY POLICY

We periodically review and update this Policy to reflect new technologies, industry practices, and regulatory requirements. Any changes will be posted on this page, and we encourage you to review our Policy regularly. Fraganta is not responsible for notifying you individually of Policy updates.

CONTACT US

For further queries or privacy-related concerns, please contact us at:

Email: contactus@fraganta.in

GRIEVANCE OFFICER CONTACT DETAILS

In accordance with the Information Technology Act, 2000, and rules made thereunder, the Grievance Officer details are:

Grievance Officer

Email: contactus@fraganta.in

NOTIFICATION OF CHANGES

We regularly review our Privacy Policy for accuracy and compliance. Any updates will be available on this page, and we recommend periodically checking this page for the latest information.